Microsoft Teams vs Zoom Showdown: Ultimate Guide to Choosing Your Next Video Conferencing Platform

By Rad Aswani

In the era of remote work and virtual collaboration, video conferencing platforms have become essential tools for businesses and individuals alike. With so many options available, choosing the right platform can seem overwhelming. Microsoft Teams vs Zoom: these are two video conferencing platforms, each with its own set of features, integrations, and pricing plans. So, which one is the best fit for your needs? Or is there a better alternative out there for your team? Read on to find a comprehensive comparison to help you make an informed decision.

Key takeaways

  • Compare features, pricing, and plans of Microsoft Teams and Zoom to find the best value.
  • Consider user experience, video/audio quality & collaboration capabilities when selecting a platform.
  • Understand market share & popularity for insight into their respective positions in the dynamic field of video conferencing.

Microsoft Teams and Zoom: an overview


Microsoft Teams and Zoom are both popular platforms with teams video conferencing capabilities, offering a range of features for businesses and individuals, including:

These platforms facilitate remote workers to conduct virtual face-to-face meetings and collaborate efficiently. Each platform provides its unique features, thus understanding their differences is imperative for making an optimal choice for your organization.

While Microsoft Teams is a unified communication platform that combines chat, voice calls, virtual meetings, Office 365 tools, and file sharing, Zoom is known for its user-friendly interface and cloud-based infrastructure. Each platform carries its own merits and demerits, necessitating a comparison based on factors like:

  • Pricing
  • User experience
  • Video and audio quality
  • Collaboration features
  • Integration capabilities
  • Security

What is Microsoft Teams?


Microsoft Teams is a video conferencing platform that features Microsoft Teams tools like:

  • chat
  • voice calls
  • virtual meetings
  • Office 365 tools
  • file sharing

Microsoft teams aims to generate a collaborative workspace, along with a mobile application for remote work. This platform was launched in 2017, replacing Skype for Business. It is now a core part of the Microsoft 365 business and enterprise plans. In 2018, Microsoft released Teams, a collaboration platform, for free. It included popular features like chat, online meetings, and file storage.

The platform offers a plethora of video conferencing capabilities, including:

  • Whiteboards
  • Screen sharing
  • Live events
  • Live captions in 28 languages
  • Webinars

Microsoft Teams enables a virtual office environment, making it a decent choice for those already utilizing Office 365 and small businesses seeking an economical premium plan.

What is Zoom?


Zoom is a cloud-based video conferencing tool designed with a user-friendly interface, utilized by businesses and individual users alike for virtual meetings, webinars, and other related activities, including Zoom meetings. It provides support for:

  • Meetings of up to 100 participants
  • Simultaneous screen sharing
  • Virtual backgrounds
  • Scheduling and calendar integrations
  • Whiteboarding
  • In-meeting private and group messaging, also known as Zoom chat
  • The capacity to support up to 49 simultaneous video conference streams

The defining feature of Zoom is its user-friendly interface, which makes it easy for users to navigate and access essential features. With a wide array of basic and advanced features, as well as over 1000 integrations through its Zoom Apps Marketplace, Zoom has become a choice for organizations looking for a simple video conferencing solution.

Pricing and plans: Microsoft Teams vs Zoom


When it comes to pricing and plans, both Microsoft Teams and Zoom offer free and paid options to cater to a variety of budgets and feature requirements. The free version of Microsoft Teams allows for up to 100 participants in a meeting, with limitations such as 5 GB of shared cloud storage per user and the absence of certain features like recording online meetings. On the other hand, the free-forever plan of Zoom allows for up to 100 participants to join a 40-minute session.

Microsoft Teams has different pricing plans to offer. The minimum cost is $6 per user, per month for the Microsoft 365 Business Basic plan and the maximum comes out to be $57 per user, per month with the Microsoft 365 E5 Enterprise plan.

Zoom, in contrast, offers five pricing tiers for its Zoom business services:

  1. Free
  2. Basic
  3. Business
  4. Business Plus
  5. Enterprise

The paid plans start at $14.99 per month for the Pro plan, which includes features like longer meeting durations and additional cloud storage.

Ultimately, the decision between the two applications will be contingent on the particular budget and feature requirements for your organization. Comparing the pricing and plans of both platforms attentively will help you determine which one offers the best value for your needs.

User experience and accessibility

Factors like user experience and accessibility are imperative to consider when selecting a video conferencing platform. Microsoft Teams provides a more comprehensive collaboration experience, integrating seamlessly with other Microsoft 365 products, making it an ideal choice for those already using Office 365 tools. Conversely, Zoom is known for its straightforward and user-friendly interface, making it easy for users to access the platform’s features and host virtual meetings with minimal effort.

Although both platforms offer essential features like screen sharing, chat, and file sharing, it’s worth noting that Microsoft Teams has a steeper learning curve due to its tight integration with other Microsoft apps. On the other hand, Zoom’s simple interface and ease of use make it an appealing choice for users who prefer a more intuitive experience.

Evaluating the user experience and accessibility of each platform against your organization’s needs can aid in making a more judicious decision.

Video and audio quality comparison

Video and audio quality are key factors in ensuring a seamless and professional communication experience. Both Microsoft Teams and Zoom strive to provide good video quality for seamless meetings. Microsoft Teams is a modern workplace solution that integrates AI-based video optimization. It automatically adjusts the video quality as per the user’s network quality to give an optimal experience. The default video quality on Zoom is set at 720p; however, users can adjust these settings as per their preference, with detailed instructions available on their Zoom Support page.

When it comes to audio quality, users are unlikely to observe a significant distinction between the two platforms, as this is largely dependent on individual internet connections. A comparison of the video and audio quality of both Microsoft Teams and Zoom will ensure your chosen platform provides a reliable and professional communication experience.

Collaboration features face-off

Collaboration-feature- face-off

Collaboration features are an essential aspect of video conferencing platforms, as they determine how effectively teams can work together during virtual meetings. Microsoft Teams provides in-meeting collaborative features such as whiteboards, personalized stickers, and tight integration with Microsoft Office tools like OneDrive and SharePoint. Zoom offers a whiteboard feature and basic chat functions, including screenshots, files, records, and emojis, as well as more advanced capabilities for hosting webinars and larger meetings.

The chat capabilities of both platforms also differ in terms of participant limits and functionality. Microsoft Teams offers up to 100 chat participants with its free version and 300 chat participants with its paid versions, while Zoom allows for up to 100 chat participants with its free and Pro versions, and up to 500-1000 chat participants with its Enterprise version. The chat feature in Zoom is only accessible during a video call, whereas Microsoft Teams provides chat functionality in channels and meetings as well.

File-sharing capabilities also vary between the two platforms. Microsoft Teams offers 1 TB of storage per organization and 10 GB per license, while Zoom’s Enterprise plan provides 5-10 GB per license and unlimited file storage.

A comparison of the collaboration features of Microsoft Teams and Zoom allows for the identification of the platform that best suits your team’s needs and boosts productivity.

Integration capabilities

Integration capabilities play a significant role in maximizing the functionality of video conferencing platforms, allowing users to consolidate their work and optimize productivity. Microsoft Teams integrates with:

  • Outlook
  • OneDrive
  • OneNote
  • Third-party enterprise applications like ServiceNow, Salesforce, and Trello

This tight integration with other Microsoft apps can be advantageous for organizations already using Office 365 tools.

Zoom offers compatibility with over 1000 applications, including:

  • Calendly
  • Notta
  • Miro
  • Salesforce

By integrating with such a wide array of applications, Zoom extends its capabilities beyond video conferencing, making it a versatile choice for organizations with diverse software ecosystems. Taking into account the integration capabilities of both Microsoft Teams and Zoom can aid in selecting a platform that aligns best with your organization’s existing tools and processes.

Security and compliance showdown

Security and compliance features are critical components of video conferencing platforms, as they ensure the protection of sensitive information and adherence to regulatory requirements. Both Microsoft Teams and Zoom provide encryption, password protection, and separate waiting areas as standard security features. Additionally, Microsoft Teams offers multi-factor authentication and data loss prevention policies, further enhancing the platform’s security.

In terms of compliance standards, Microsoft Teams is compliant with FERPA, SOC, GDPR, HIPAA, and FedRAMP. While the knowledge base does not provide information on Zoom’s compliance standards, Researching and comparing the security and compliance features of both platforms is necessary to ensure your chosen solution fits your organization’s specific requirements.

Market share and popularity

Exploring the market share and popularity of Zoom and Microsoft Teams can provide valuable insight into their positions in the video conferencing landscape. With a market share of 4.93% in the video conferencing space for Zoom, and Microsoft Teams holding a 1.22% market share in the instant messaging-chat area, it’s clear that both platforms are widely utilized and trusted by organizations worldwide.

The pandemic has had a notable impact on the market share and popularity of Microsoft Teams and Zoom. Here are some key statistics:

  • Microsoft Teams saw a major rise in users, growing from 20 million users in November 2019 to 44 million users in March 2020.
  • Zoom saw a 169% increase in revenue in the first fiscal quarter affected by the pandemic.
  • However, Zoom’s market share has decreased in comparison to competitors such as Microsoft Teams and Webex.

Besides Microsoft Teams and Zoom, other widely-used video conferencing tools in 2021 include Kumospace, Google Meet, TeamViewer Meeting, and CyberLink. Comprehending the market share and popularity of these platforms can aid in assessing their relevance and reliability in the dynamic field of video conferencing.

Kumospace: the top alternative

Kumospace emerges as the most outstanding and cost-effective alternative to Zoom, especially for organizations seeking a more dynamic and collaborative virtual workspace. This innovative platform offers a 'virtual office' experience, tailored to meet the needs of corporate and government customers who prioritize efficient remote collaboration. What sets Kumospace apart is its affordable pricing at just $0 per user per month, making it an incredibly budget-friendly choice for any organization. 

Unlike traditional video conferencing tools, Kumospace brings to life a unique user experience, reminiscent of platforms like Gather, with virtual office spaces that foster a sense of community and teamwork. Moreover, its commitment to high-quality video and audio ensures that every interaction is crystal clear, contributing to a smooth and professional communication experience. Choosing Kumospace means opting for a platform that not only meets but exceeds your organization's specific needs and preferences, providing an innovative, engaging, and cost-effective solution for remote collaboration.


In conclusion, both Microsoft Teams and Zoom offer a range of features, integrations, and pricing plans, making them popular choices for video conferencing and collaboration. Microsoft Teams provides a more comprehensive collaboration experience, with tight integration with Office 365 tools, while Zoom is known for its user-friendly interface and cloud-based infrastructure. 

Exploring Kumospace adds the advantage of an affordable, immersive 'virtual office' experience, with unique features that promote efficient and engaging remote collaboration, making it an ideal choice for organizations seeking a dynamic and cost-effective alternative. By carefully examining aspects like pricing, user experience, video and audio quality, collaboration features, integration capabilities, and security, you can make an informed decision on which platform best suits your organization’s needs.

As remote work and virtual collaboration continue to grow in importance, choosing the right video conferencing platform is essential to ensure seamless communication and productivity. Whether you opt for Microsoft Teams, Zoom, or an alternative like Kumospace, the key is to find a solution that meets your unique requirements and enhances your organization’s collaboration capabilities.

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Headshot for Rad Aswani
Rad Aswani

Rad has over 7 years of experience in Marketing. Currently, she is the fun Digital Marketer at Kumospace. She leads initiatives such as influencer marketing, SEO management, and social media to name a few. Outside of work, Rad enjoys traveling, working out, and spending time with her family and friends.

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