All Articles

Pricing FAQs

Pricing FAQs

Read this guide to find answers to the most common questions regarding Kumospace pricing.

Why Upgrade?

The main reasons our users choose the Professional, Business, or Enterprise subscriptions are:

  • Increased amount of Members: Our Free plan is limited to 10 Members. If you would like to add more Members, we recommend upgrading to our Professional, Business, or Enterprise Plan.

  • Add multiple Floors: Users on our Free Plan are limited to one Floor per Space. Upgrade to one of our Paid Plans to add unlimited Floors.

  • Space security: Our upgraded plans offers security options to password protect your Space, guest list access, domain-restricted access, and guest access without registration.

  • Chat history: Our Free plan currently supports 14 days of chat history. For unlimited chat history, upgrade to Professional, Business, or Enterprise

  • Advanced analytics: View the usage of your Space broken down by Floor, user name, and duration with Space Analytics. This feature is available on our Business and Enterprise plans

  • Single Sign-On integration: Our Enterprise plan offers OIDC and SSO integration options to increase security and convenience for your team when signing in to Kumospace. 

  • Priority support: You’ll be first in line for any customer support issues on our Business and Enterprise Plans

Monthly vs Annual subscription

We have two pricing plans, monthly and annual. Subscribers who choose the annual option, benefit from a 20% discount.

The same discount applies to increases in the number of Members per Space.

Professional vs Business plan

Our Professional plan offers advanced features such as unlimited chat history, recording, and and user analytics.

However, our Business plan offers even more! Including all the features in the Professional plan plus advanced Space analytics, HIPAA compliance, Space design consultation, and in-person support.

What is the Enterprise Plan?

The Enterprise plan is essentially an à la carte menu of add ons, tailored to your needs, e.g. SSO integration, Custom Domain, and Uptime SLA.

If you’re interested in adding any custom features, please contact our sales team and we’ll be more than happy to help.

What is the difference between a Member and a Guest?

Members are people who use the Space on a regular basis. These are typically your team members or employees. Members are granted a different level of permissions compared to Guests. This includes the ability to:

  • Customize Furniture
  • Close doors for private conversations
  • Set availability and status
  • Block or mute Guests

How many Members can I assign to my Space?

On our Free plan, the maximum number of Members is limited to 10.

On our Professional, Business, and Enterprise Plans, subscription rates are based on the number of Members assigned to your Space. This means there is no limit on how many Members you're allowed per Space!

If the number of Members is increased or decreased, the subscription rate will adjust at the start of your next billing cycle.

What if I want to host a one-day event?

If you're planning a one-day event, our Free plan allows for up to 50 guests in your Space.

For events with >50 expected guests, please set up a meeting with our sales team to discuss the best plan for your event.

How do I cancel my subscription?

You can cancel your subscription at any time by clicking the Manage Subscription button on your Profile page, and following the prompts.

Alternatively, get in touch with our sales team and we can help.