Supported Devices & Browsers
How to optimize your Kumospace experience
In order to provide the best possible Kumospace experience possible, we have focused our development efforts on optimizing for Google Chrome, the world's most popular web browser.Device support
Kumospace works best with macOS or Windows desktop and laptop computers. For help getting your audio or video working, use these Kumospace FAQ resources:
Setting up and debugging your video with Kumospace
Setting up and debugging your audio with Kumospace
At this time Kumospace is not fully supported on iPhones, iPads or Android devices. We are working quickly to improve performance across all devices so please stay tuned.
Below is a list of browsers and their expected performance.
Chrome – Supported (preferred). Results in an optimal Kumospace experience with colleagues, friends, family, and new connections.
Edge – Supported. This browser should work well with Kumospace.
Firefox – Not supported. When using Firefox, you may experience some video/audio latency and other performance-related issues. We recommend that you switch to Chrome if you run into issues.
Safari – Not supported. With Safari, you may experience video and audio issues due to browser incompatibilities. We recommend that you switch to Chrome if you run into issues.
Brave – Not supported. However, because of Brave's technical similarities to Chrome, it should have few issues with Kumospace.
Opera – Not supported. A number of compatibility issues exist with this browser and therefore Kumospace does not support Opera.
We understand that people have different favorite browsers, and we look forward to supporting optimal experiences for as many people as possible, so please stay tuned for future Kumospace releases.
If you are experiencing unresponsive movement, freezing, or lagging performance, it's best to close out background tabs and applications. This is because Kumospace (and video chat generally) uses a fair amount of your computer's processing power. Therefore it's best to make sure you don't have too many other applications or other browser tabs running while using Kumospace.
One other step that we’ve found helps some users is plugging your computer in when it is low on battery. This will also help improve performance.
Trying to troubleshoot some audio issues? Read this guide to find answers to common questions Kumospace users have with their audio setup.
Tech issues got you down? Read this FAQ guide to learn about answers to common technical issues & troubleshoot solutions to your problems.
Find an issue in Kumospace? Learn how you can report a problem to our team & how we integrate reported bugs into our queue of continuous improvements.
Looking for an optimal experience while using Kumospace? Read this guide to find nine best practices which will help ensure your settings are dialed in.