Broadcast and Present Troubleshooting
Answers to common Broadcast and Present issues.
We designed Kumospace to be the most fun place on the internet to hang out with friends and colleagues. The guide below is designed to help you troubleshoot common broadcast and present issues so that you can get back to the fun ASAP!
For the best experience with Kumospace, please use Google Chrome. To download Chrome, click here.
If nothing happens when you click Broadcast or Present, the issue may be that you need to give Google Chrome permission to record the contents of your screen.
If you see a pop-up like the one below, follow the prompt and click on System Preferences to grant permission to Google Chrome. Then, restart your browser.
If you do not see the prompt, you can also do this manually:
On some Windows 10 computers, the Broadcast and Present feature fails to load. If you are using a Windows 10 computer and clicking the Broadcast or Present buttons and nothing happens:
If your Broadcast or Present are working normally, yet some of your guests cannot see or hear it, it's very likely that they've run into an issue with firewalls.
If you are on a work or school network, you may run into issues with your organization's internet firewalls. These sometimes block access to certain websites that are used by Kumospace, which can diminish performance. We recommend contacting your system administrator or organization's IT department to ask that the following URLs be whitelisted:
Trying to troubleshoot some audio issues? Read this guide to find answers to common questions Kumospace users have with their audio setup.
Tech issues got you down? Read this FAQ guide to learn about answers to common technical issues & troubleshoot solutions to your problems.
Find an issue in Kumospace? Learn how you can report a problem to our team & how we integrate reported bugs into our queue of continuous improvements.
Unsure what to use for an ideal Kumospace experience? Read this guide to see what devices & browsers are supported (and which are not) & compatitble.