Answers to common video issues.
Video is an important part of making Kumospace the world's most immersive video chat platform. Let's solve the issue with your video and get you back to having fun ASAP!
First, please remember that Kumospace works best with Google's Chrome browser. Click here to download it.
This may be because camera and microphone permissions have been turned off in Google Chrome. If this is the case, you will see a yellow banner at the bottom of your Kumospace. Click on Update your permissions and a window will pop up where you will be prompted to give Google Chrome access to your camera and microphone.
You can also manually change the settings.
First, close out any other applications or browser tabs that might be using your camera. Then check to ensure that your video is switched on in your Kumospace. Click Camera in the navigation bar at the bottom of your screen.
Remember to reload the page and make sure you've granted Kumospace access to your device's camera so that the relevant camera will appear in the dropdown menu.
Here are instructions on how to set up and test cameras.
This may be related to browser extensions preventing you from sending video correctly. Check to see if you have any browser extensions installed that may be blocking traffic and/or disabling them. To check your Chrome browser extensions:
Once you've done that, please reload Kumospace and see if that fixes the problem.
Tech issues got you down? Read this FAQ guide to learn about answers to common technical issues & troubleshoot solutions to your problems.
Find an issue in Kumospace? Learn how you can report a problem to our team & how we integrate reported bugs into our queue of continuous improvements.
Looking for an optimal experience while using Kumospace? Read this guide to find nine best practices which will help ensure your settings are dialed in.
Unsure what to use for an ideal Kumospace experience? Read this guide to see what devices & browsers are supported (and which are not) & compatitble.