Data & Privacy FAQ
We take data security and privacy very seriously. We are not in the business of collecting and selling data on users.
This article includes an overview on how Kumospace approaches data and privacy.
Kumospace uses WebRTC, an open-source technology that provides web browsers and mobile applications with real-time communication. We use Daily and Agora as our video and audio backend services.
In Kumospace, video and audio from your camera and microphone are encrypted during transport, then is briefly decrypted in memory in our providers' clouds, and is immediately re-encrypted before being sent to other participants in that Kumospace. Decrypted media is not written to any persistent storage or sent across the network.
Chat messages are encrypted before being sent to Kumospace's servers, then briefly decrypted in our servers, and is immediately re-encrypted before being sent to the relevant participants. Private messages are only ever sent to the intended recipient.
In order to provide the best user experience, Kumospace chooses a server location closest to the first participant who joins a room. Server locations include Virginia, Oregon, London, Cape Town, Mumbai, Seoul, Singapore, Sao Paolo, and Sydney.
Additionally, we have other servers which are all located in the United States.
If we are not already compliant with your organization, we are excited to work together with your organization to fix this issue.
Kumospace is already being used by people at some of the largest companies in the world, including Facebook, Google, and Shopify. We are used by a number of city, state, and national governments around the world (hi 🇨🇦!) as well as by academic institutions including Harvard, Columbia, and the University of Pennsylvania.
Kumospace has successfully undergone SOC 2 examination and audit that demonstrates we hold security and data to the highest standards set by the American Institute of Certified Public Accountants (AICPA). Learn more about SOC 2 standards.
Kumospace is headquartered in the United States. Like many US-based technology companies, we are incorporated in Delaware.
Adjust and Manage the floors in your Kumospace. Read about how to change a Floor template, increase Floor capacity, and adjust the Floor privacy settings.
Are you new to Kumospace? Watch this onboarding video to learn about basic features of Kumospace, how to navigate, and more within your virtual office.
Curious how to manage attendees? Read this article to learn how the people menu allows you to mute or remove disruptive guests & assign seats.
Curious about recording what happens in Kumospace? Read this guide to learn how you can record an event for your users to refer back to later.